…it's worth remembering: a community manager should not be just a mouthpiece.
Some actually have a clue about 'non relevant stuff', like business, sensible balancing, and how they tie.
Tuesday, July 5, 2011
Sunday, July 3, 2011
Veni, vedi…
Vici ?
So went the CSM to the land of melting glaciers and anti-airliners volcanoes, had a sit-down with :teamawesome:, smoked the peace calumet, and returned happy enough to tell their people the sky is not falling, after all.
Although CCP has both clarified and mollified their position relative to for-pay content, it's all very contrived and timid — we're a far cry from the kind of heart-to-heart rendezvous with the community that would have been required to turn the situation around.
I can't say for sure what the CSM agenda was, going in, but if they got what they hoped for, they missed the mark by a mile and a hair, imo.
So went the CSM to the land of melting glaciers and anti-airliners volcanoes, had a sit-down with :teamawesome:, smoked the peace calumet, and returned happy enough to tell their people the sky is not falling, after all.
"How do I tell Hilmar he looks like a fool in this costume ?"
I can't say for sure what the CSM agenda was, going in, but if they got what they hoped for, they missed the mark by a mile and a hair, imo.
Friday, July 1, 2011
Escape from the black hole
In recent entries I covered how CCP had little choice but to try and restore customer trust pronto, before the monetization failure cascade they've thrown themselves into proves terminal.
We have to assume a week's worth of clue-by-four bashing by the community and media, then a bit of quiet time with the CSM drove that point home, or the whole discussion is moot, and it's time for a postmortem.
Obviously, neither the CSM nor anybody (but possibly their major shareholders and creditors) can force CCP to do what is suggested below, and :teamawesome:'s reluctance to admit to any mistake or fault is the stuff of legends.
Thus, the only question now is whether CCP prefers to die in a freakish gasoline accident, or surrender to reason, and live to fight another day.
We have to assume a week's worth of clue-by-four bashing by the community and media, then a bit of quiet time with the CSM drove that point home, or the whole discussion is moot, and it's time for a postmortem.
Obviously, neither the CSM nor anybody (but possibly their major shareholders and creditors) can force CCP to do what is suggested below, and :teamawesome:'s reluctance to admit to any mistake or fault is the stuff of legends.
Thus, the only question now is whether CCP prefers to die in a freakish gasoline accident, or surrender to reason, and live to fight another day.
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